AUSTRALIA WIDE DELIVERY. UNFORTUNATELY AT THIS TIME WE DON'T SHIP INTERNATIONALLY.

 

Our shipping policy is to keep our product prices as low as possible and charge customers just the actual costs based on the weight of your order, and the postage method you have selected.  
We do not profit on shipping costs or charge handling fees.  Parcels are not insured by us – if you do want insurance added to your order please contact us at the time of ordering to request the extra fee be added to cover the value.
If shipping seems excessive please query it.

Shipping Turnaround Time

We ship orders as quickly as possible in the order they are received.  Orders will normally be shipped within 2-5 business days depending on the volume we are receiving.  
At certain busy times of the year processing may be 4-5 days 
If an item is out of stock or unavailable, you will be contacted to advise how long it is likely to be & it will either be refunded or backordered.

Made to order items can take up to 14 days to be made, you will be advised when item is shipped.

Parcel Post with Tracking Delivery (via Australia Post eParcel)

Generally 1-4 days within Melbourne once shipped, 3-5 business days to Sydney, Adelaide or Canberra, approx 5-7 to Brisbane, approx 7-14 days to Perth or remote areas

Rates:  Large letter rate will display as an option but only when items are flat and below 50gm total weight (please note large letter does not have tracking).  Rates will vary according to weight and where you are located.  eParcel parcel post is usually the most economical postage method however it does take longer than Express Post.  For bulky orders to areas outside main cities this is the most economical option.

Please note that if this option is selected you also waive the right to claim for any lost orders that are insured once delivered. If you have special requests as to where you would like an order left please write these in the comments box at checkout so tht we can add them to your label.

Insurance:  Parcels are not insured by us – if you do want insurance added to your order please contact us at the time of ordering to request the extra fee be added to cover the value.

Parcel Post with Tracking & Signature on Delivery (via Australia Post eParcel)

Generally 1-4 days within Melbourne once shipped, 3-5 business days to Sydney, Adelaide or Canberra, approx 5-7 to Brisbane, approx 7-14 days to Perth or remote areas

Rates:  Rates will vary according to weight and where you are located.  eParcel parcel post is usually the most economical postage method however it does take longer than Express Post.  For bulky orders to areas outside main cities this is the most economical option.

Insurance:  Parcels are not insured by us – if you do want insurance added to your order please contact us at the time of ordering to request the extra fee be added to cover the value.

​

Special Notes:

Return to Sender:
Please check your address carefully when placing an order.  If an order is returned to sender due to an incorrect address being entered by the customer, the sender (Jessi Owl & Kitty Designs) is charged a return to sender penalty fee of $11.00 per parcel by Australia Post.  If this occurs we will need to recoup this cost from the customer as well as the cost to re-ship the order.

​

Store Pickup

As a service to our local customers orders can be picked up at our location at a prescheduled time with at least 48 hours or two business days notice.  Please note that we are a warehouse not a retail store and as such we must impose limitations on pick-ups:
Orders for pick-up will be packed prior to your arrival. We cannot change contents or add items while you wait.
Visitors may not enter the warehouse section of the building.
Visitors may not request employees to retrieve merchandise from the warehouse for review.
Orders for pick-up must meet all normal sales terms and conditions.  
To arrange store pickup please email before you place your order and we will give you instructions on how to put through the order without shipping being added.

Disclaimer

Jessi Owl & Kitty Designs takes no responsibility for loss or damage of your order in the postal system if you have not requested insurance on orders sent by flat rate satchel, large letter or e-parcel shipping options, or if you haven't selected the signature on delivery option

If you have requested your package to be left without a signature (aka Safe Drop) – ie left if not home or for a signature not to be required at delivery, this will invalidate any insurance so no claim for loss or damage will be possible.

If an item becomes lost in the postal system, is wrongly delivered or damaged Jessi Owl & Kitty Designs will lodge an investigation on the customers’ behalf with Australia Post and assist with any claim.  Following the investigation, if Australia Post deems the order lost or damaged compensation will only be possible if insurance has been applied to the shipment.  Lost or damaged items sent Flat Rate Satchel, E-Parcel or Letter require additional insurance and needs to be requested by customer at time of ordering.

Occasionally shipping costs can work out more expensive than calculated.  If this occurs and the cost is greater than $10 more we will contact the customer to discuss the options and either change to a cheaper postage method or invoice for the extra amount owing depending customer preferences.

Shipping is auspost standard shipping.

Pre-made items will be posted within 3-4 days of order being made.

Made to order items can take up to 2 weeks to be manufactured, you'll receive an email when it is placed in the post.