You may return eligible items to us within 14 business days of your order being shipped.

To return products for any reason print off our downloadable RETURN FORM which should be included with goods.  Please contact us within 7 days of your order being received before returning items for authorisation at jessiowlandkittydesigns@outlook.com during business hours (Monday - Friday 8.00am - 5.00pm)

Items can be returned in person at warehouse, Melbourne CBD meet up point (on select days) or at markets, contact to organise this a head of time.

Please note the following points:

• When returning any products please include a copy of the Return form.

• Items should be in as new, undamaged condition in original undamaged packaging.

• Goods should be securely packaged in a padded bag or box with adequate padding to avoid damage.  The original packaging is best. Please do not use paper envelopes to return items as they can tear in the postal machinery.  

• Customers are required to pay for postage costs to return unsuitable items.  It is also recommended returns be sent by a signature on delivery insured postal method to protect against any loss or damage in the post. Any items lost in post being returned will not be refunded

• If goods received are wrongly supplied, damaged or faulty, and we agree to an exchange or refund we will cover the cost of return postage, so no postage cost is incurred.  We do however require items are to be packaged securely in a well padded bag or box.  Please contact us to discuss the problem/issue within 14 days so that we can advise action required.

• A refund will be issued for full value of goods within 5 days of receipt of returned goods or upon inspection in person. 

• Where a refund is requested for change of mind or incorrect choices a $3.00 administration fee will be deducted from item value plus a 10% restocking charge may be applied to help cover the labour costs to unpack and restock the items.

• Exclusions:  No return is permitted on sale items, special offers or earrings/piercings (for sanitary reasons).

• Where an order is cancelled within 24 hours of being placed a fee of 3% + $0.30 will be charged to cover fees.  No cancellations are possible after this time.

ERRORS OR FAULTY GOODS: 
When you receive your order please check it carefully and let us know by email or phone if you find any errors, damaged or faulty items within 14 days.  We do check each order carefully, however occasionally mistakes or product defects do occur despite our best intentions. We will always happily rectify errors immediately once advised.

Please note that product colours, shapes and quality can differ from the image shown on the screen due to inaccuracies in reproducing photographs electronically and the natural variation in particular handmade products such as gemstones or beads.  We endeavour to make the images as accurate as possible but depending on your system & monitor they may sometimes appear a little different in real life.

THANKYOU FOR SHOPPING AT JESSI OWL & KITTY DESIGNS - WE APPRECIATE YOUR ORDER & YOUR SUPPORT OF AN AUSTRALIAN OWNED SMALL BUSINESS!